Abstract
Quality is defined by PMI as conformance to requirements, specifications, standards and fitness for use (PMI, 2000). Part of this definition is mostly quantitative, namely the requirements, specifications, and standards (assuming that these three things have been carefully and correctly itemized), but “fitness for use” is mostly qualitative. Because of this qualitative portion of the definition, the quality of the product which is the subject of the project may be an area for potential conflict between the performing organization and benefiting organization. In fact, as a project proceeds, quality is the most difficult area to keep on track, not because of its complexity, but because the project team may compromise it when a crunch arises (Hallows, 1998).