Managing Web Site Performance and Reliability

Abstract

An organization’s e-commerce strategies either represent their entire existence for an Internet-only business or a significant investment by a traditional business. Competition on the Internet has resulted in many sites where a shopper can find the same goods and services. The differentiator for the market leader in a particular e-business is a positive shopping experience for the customer, which includes providing a reliable and high-performance Web site. This chapter describes a number of approaches to building reliable and high-performance Web sites.