MLA
De Jager, Johan, and Werner Soontiens. "Marketing and Reputation in the Services Sector: Higher Education in South Africa and Singapore." Advancing the Service Sector with Evolving Technologies: Techniques and Principles, edited by John Wang, IGI Global, 2012, pp. 193-207. https://doi.org/10.4018/978-1-4666-0044-7.ch013
APA
De Jager, J. & Soontiens, W. (2012). Marketing and Reputation in the Services Sector: Higher Education in South Africa and Singapore. In J. Wang (Ed.), Advancing the Service Sector with Evolving Technologies: Techniques and Principles (pp. 193-207). IGI Global. https://doi.org/10.4018/978-1-4666-0044-7.ch013
Chicago
De Jager, Johan, and Werner Soontiens. "Marketing and Reputation in the Services Sector: Higher Education in South Africa and Singapore." In Advancing the Service Sector with Evolving Technologies: Techniques and Principles, edited by John Wang, 193-207. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0044-7.ch013
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