Measures of the Effectiveness and Efficiency of IT Supply

Measures of the Effectiveness and Efficiency of IT Supply

Han van der Zee (University of Tilburg, Netherlands)
Copyright: © 2002 |Pages: 22
DOI: 10.4018/978-1-930708-08-2.ch006
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Abstract

The majority of companies, in both the U.S. and Europe, have adopted some kind of federal IT management structure. The federal IT management structure features devolved responsibility for IT to business units; the development of IT architectures for the business unit and derivation of business unit IT plans is an activity of each business unit. However, some form of corporate functional leadership for IT strategy and guidance of business units is held centralized to enable group-wide coherence in corporate information systems (e.g., financial reporting), data, computers, networks, operating software, etc. This is essential for internal coordination and communication within the corporation and, increasingly, with suppliers and customers.

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