Measuring the Benefits of Enterprise Architecture: Knowledge Management Maturity

Abstract

Enterprise Architecture is the organising logic for business processes and Information Technology infrastructure, the purpose of which is to create a more effective organisation in the context of the business’s strategy and goals. However, the ability to measure the effectiveness of any activities initiated under the guise of Enterprise Architecture is limited, even more so in those organisations, such as government agencies, that do not recognise financial return on investment. In this chapter the author introduces the concept of Knowledge Management, linked to the strategic outcomes of Enterprise Architecture and proposes a maturity model framework for the measurement of Enterprise Architecture implementation. The aim of this chapter is to provide a basis for discussion of a wider Capability Maturity Profile with architectural frameworks to help develop and measure the benefits of implementing frameworks and architectures.