MLA
Ing Tiong, Chee,et al. "Measuring Return on Investment from Implementing ITIL: A Review of the Literature." Information Technology Governance and Service Management: Frameworks and Adaptations, edited by Aileen Cater-Steel, IGI Global, 2009, pp. 408-422. http://doi:10.4018/978-1-60566-008-0.ch023
APA
Ing Tiong, C., Cater-Steel, A., & Tan, W. (2009). Measuring Return on Investment from Implementing ITIL: A Review of the Literature. In Cater-Steel, A. (Ed.), Information Technology Governance and Service Management: Frameworks and Adaptations (pp. 408-422). IGI Global. http://doi:10.4018/978-1-60566-008-0.ch023
Chicago
Ing Tiong, Chee and Aileen Cater-Steel, and Wui-Gee Tan. "Measuring Return on Investment from Implementing ITIL: A Review of the Literature." In Information Technology Governance and Service Management: Frameworks and Adaptations. edited by Aileen Cater-Steel, 408-422. Hershey, PA: IGI Global, 2009. http://doi:10.4018/978-1-60566-008-0.ch023
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