MLA
Ing Tiong, Chee, Aileen Cater-Steel and Wui-Gee Tan. "Measuring Return on Investment from Implementing ITIL: A Review of the Literature." Information Technology Governance and Service Management: Frameworks and Adaptations. IGI Global, 2009. 408-422. Web. 5 Dec. 2019. doi:10.4018/978-1-60566-008-0.ch023
APA
Ing Tiong, C., Cater-Steel, A., & Tan, W. (2009). Measuring Return on Investment from Implementing ITIL: A Review of the Literature. In A. Cater-Steel (Ed.), Information Technology Governance and Service Management: Frameworks and Adaptations (pp. 408-422). Hershey, PA: IGI Global. doi:10.4018/978-1-60566-008-0.ch023
Chicago
Ing Tiong, Chee, Aileen Cater-Steel and Wui-Gee Tan. "Measuring Return on Investment from Implementing ITIL: A Review of the Literature." In Information Technology Governance and Service Management: Frameworks and Adaptations, ed. Aileen Cater-Steel, 408-422 (2009), accessed December 05, 2019. doi:10.4018/978-1-60566-008-0.ch023
Export Reference