MLA
Bezbaruah, M. P., and Basanta Kalita. "Measuring Service Quality of Commercial Banks in an Underdeveloped Economy: A Study in Assam of North East India." Web-Based Services: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 1316-1327. https://doi.org/10.4018/978-1-4666-9466-8.ch058
APA
Bezbaruah, M. P. & Kalita, B. (2016). Measuring Service Quality of Commercial Banks in an Underdeveloped Economy: A Study in Assam of North East India. In I. Management Association (Ed.), Web-Based Services: Concepts, Methodologies, Tools, and Applications (pp. 1316-1327). IGI Global. https://doi.org/10.4018/978-1-4666-9466-8.ch058
Chicago
Bezbaruah, M. P., and Basanta Kalita. "Measuring Service Quality of Commercial Banks in an Underdeveloped Economy: A Study in Assam of North East India." In Web-Based Services: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1316-1327. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9466-8.ch058
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