Measuring IS Success in SMEs in Samoa

Abstract

Information technology (IT) can either increase or decrease the ‘digital divide.’ Developing nations, such as Samoa, can leverage their economies with investment in IT, but investment is often determined by past information systems (IS) success. Exploratory research was conducted into the assessment and measurement of IS success by small and medium sized enterprises in Samoa, and the effect on IT investment. It was found that information quality, system quality, use, user satisfaction and financial impacts were the main dimensions according to which success was assessed, while intention to use, and cultural impacts were not usually assessed. Culture acted more as a moderator of the assessment. Measurements focused more on system related measures. Assessment on all dimensions impacted on future investment in IT.