Method for Aligning Information Technology Resources to the Knowledge Management of an Organization

Method for Aligning Information Technology Resources to the Knowledge Management of an Organization

J. Osvaldo De Sordi (Catholic University of Santos, Brazil) and J. Contador (Nove de Julho University Center, Brazil)
DOI: 10.4018/978-1-59904-081-3.ch010
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Abstract

This chapter discusses and introduces a quantitative method for aligning information technology resources to the knowledge management of an organization whose purpose is to quantify the intensity of the available software functionalities, so as to maximize the benefits and minimize costs of the knowledge management process. Two important topics had to be developed for devising this method, whose results also are presented: the cycle of activities for an effective knowledge management and the description of functionalities, which may be implemented by means of software algorithms, with a potential to contribute to one or more process activities of knowledge management. The most important thing to emphasize about the method proposed herein is its capacity of aligning investments in information technology resources to the organization’s knowledge management process and the capacity of defining priorities for investments in software functionalities and proper algorithms for knowledge management.

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