MLA
Neves, Filipe,et al. "Methods for Quality Assessment in Enterprise VoIP Communications." Sociotechnical Enterprise Information Systems Design and Integration, edited by Maria Manuela Cruz-Cunha, et al., IGI Global, 2013, pp. 154-170. http://doi:10.4018/978-1-4666-3664-4.ch010
APA
Neves, F., Soares, S., Assunção, P., Tavares, F., & Cardeal, S. (2013). Methods for Quality Assessment in Enterprise VoIP Communications. In Cruz-Cunha, M. M., Varajão, J., & Trigo, A. (Ed.), Sociotechnical Enterprise Information Systems Design and Integration (pp. 154-170). IGI Global. http://doi:10.4018/978-1-4666-3664-4.ch010
Chicago
Neves, Filipe and Salviano Soares, Pedro Assunção, Filipe Tavares, and Simão Cardeal. "Methods for Quality Assessment in Enterprise VoIP Communications." In Sociotechnical Enterprise Information Systems Design and Integration. edited by Maria Manuela Cruz-Cunha , João Varajão , and Antonio Trigo, 154-170. Hershey, PA: IGI Global, 2013. http://doi:10.4018/978-1-4666-3664-4.ch010
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