MLA
van der Aalst, Wil M.P., and Andriy Nikolov. "Mining E-Mail Messages: Uncovering Interaction Patterns and Processes Using E-Mail Logs." Methodological Advancements in Intelligent Information Technologies: Evolutionary Trends, edited by Vijayan Sugumaran, IGI Global, 2010, pp. 212-234. https://doi.org/10.4018/978-1-60566-970-0.ch011
APA
van der Aalst, W. M. & Nikolov, A. (2010). Mining E-Mail Messages: Uncovering Interaction Patterns and Processes Using E-Mail Logs. In V. Sugumaran (Ed.), Methodological Advancements in Intelligent Information Technologies: Evolutionary Trends (pp. 212-234). IGI Global. https://doi.org/10.4018/978-1-60566-970-0.ch011
Chicago
van der Aalst, Wil M.P., and Andriy Nikolov. "Mining E-Mail Messages: Uncovering Interaction Patterns and Processes Using E-Mail Logs." In Methodological Advancements in Intelligent Information Technologies: Evolutionary Trends, edited by Vijayan Sugumaran, 212-234. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-970-0.ch011
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