MLA
Colleoni, Elanor, et al. "Mitigating Reputational Damage in Corporate Crises: An Examination of Apology Strategies." Advancements in Socialized and Digital Media Communications, edited by Gülbuğ Erol and Michael Kuyucu, IGI Global, 2024, pp. 174-186. https://doi.org/10.4018/979-8-3693-0855-4.ch013
APA
Colleoni, E., Murtarelli, G., Romenti, S., & Dodini, F. (2024). Mitigating Reputational Damage in Corporate Crises: An Examination of Apology Strategies. In G. Erol & M. Kuyucu (Eds.), Advancements in Socialized and Digital Media Communications (pp. 174-186). IGI Global Scientific Publishing. https://doi.org/10.4018/979-8-3693-0855-4.ch013
Chicago
Colleoni, Elanor, et al. "Mitigating Reputational Damage in Corporate Crises: An Examination of Apology Strategies." In Advancements in Socialized and Digital Media Communications, edited by Gülbuğ Erol and Michael Kuyucu, 174-186. Hershey, PA: IGI Global, 2024. https://doi.org/10.4018/979-8-3693-0855-4.ch013
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