Mobile Communication in Hospitals: Problems, Possibilities, and Solutions

Abstract

Mobile communication for healthcare workers is a critical part of hospitals infrastructure. Many of these systems do not work well together, leading to difficulties regarding multiple communication devices with different usage area, unavailable or missing equipment, and alarm fatigue. Physicians and nurses often need information fast, and any delay between the decision and the action taken could cause medical errors. One suggested solution for this problem is to implement wireless phone systems. However, psychological theory and empirical evidence, both suggest that wireless phones have the potential of creating additional problems related to interruptions. The fact that hospital workers prefer interruptive communication methods before non-interruptive methods, amplifies the risk of overloading staff. The key is how to handle the balance between increased availability and increased interruptions. In this chapter, the authors present solutions and possibilities based on context aware communication systems that aim to reduce interruptions and thereby also alarm fatigue.