A Model to Classify Knowledge Assets of a Process-Oriented Development

Abstract

Knowledge assets are knowledge regarding markets, products, technologies and organizations, that a business needs to own and that enable its business processes to generate profits. Today, how to model knowledge assets is a concern of the organizational modeling community; mostly because consensus on a knowledge asset model is far from achieved. This chapter is aiming at identifying a model to characterize knowledgeable assets and their relationships in a software organization. Generally speaking, knowledge assets represent intellectual capital for a software organization and support the whole organizational process. The model proposed here is an initial step towards defining knowledge management as a transversal process at the organization. An instantiation of the model is illustrated through a case study in a real software company that recognizes the value of knowledge as a tool to support and improve the organizational strategies.