TopIntroduction
The shift from the industrial to the knowledge economy has impacted significantly on the way business operates and on the relative value of its value components (Green, 2005; Lev, Cañibano & Marr 2005). Intellectual capital (IC) – also referred to as intangible assets, knowledge assets, core competencies or goodwill – is increasingly acknowledged as a dominant strategic asset, and a major source of competitive advantage for organizations (Harrison & Sullivan, 2000; Holsapple, 2003; Housel & Bell, 2001; Kalafut & Low, 2001; Kannan & Aulbur, 2004; Koulopoulos & Frappaolo, 1999; Mouritson, Bukh & Marr, 2004; Park, 2005; Sánchez, Chaminade & Olea, 2000; Teece, 2003).
Despite a rich and evolving body of literature on methods, model systems and frameworks for assessment of IC (Andriessen, 2004b; Bontis, 2001; Chen, Zhu & Xie, 2004; Green, 2005; Smith & McKeen, 2003) and an increased awareness of the need for such assessment, relatively few organizations are actively and comprehensively assessing their IC (Bontis, 2001; Green, 2005; Marr, 2006; Smith & McKeen, 2003). IC has surfaced as a major value contributor (Hope & Frazer, 1997) – estimated to account for up to 70% of the value of organizations (Sullivan, as cited in Green, 2005) – but still is not adequately reflected in current accounting practices (Green, 2005; Lev, Cañibano & Marr, 2005; Mouritson, Bukh & Marr, 2004).
This research argues that, due to the complexities involved in choosing (selecting and customizing) an appropriate method or combination of methods for assessment of IC, and the cognitive limits of human problem solving, there is a need for knowledge management support systems (KMSS) – management support systems (MSS) with knowledge components – to manage (organize, store and retrieve) the evolving knowledge concerning such assessment (see also Pretorius & Coetzee, 2005).
Note that the sensibility and usefulness of a KMSS for choosing IC assessment methods is dependent on judgment concerning the complexity of the process of choosing IC assessment methods. In this research, the assumption is made that the complexity of the decisions to be made in choosing an appropriate method (or combination of methods) for assessment of IC (given any particular context) warrants the development of a KMSS, as defined earlier. This assumption needs to be explored and tested as part of this research.
It is argued that: