MLA
Campbell, Gerald C., et al. "Modeling Back Office Operations at Greenfield Online's Digital Consumer Store." Annals of Cases on Information Technology: Volume 5, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2003, pp. 358-369. https://doi.org/10.4018/978-1-59140-061-5.ch023
APA
Campbell, G., Huntley, C., & Anderson, M. (2003). Modeling Back Office Operations at Greenfield Online's Digital Consumer Store. In M. Khosrow-Pour, D.B.A. (Ed.), Annals of Cases on Information Technology: Volume 5 (pp. 358-369). IGI Global. https://doi.org/10.4018/978-1-59140-061-5.ch023
Chicago
Campbell, Gerald C., Christopher L. Huntley, and Michael R. Anderson. "Modeling Back Office Operations at Greenfield Online's Digital Consumer Store." In Annals of Cases on Information Technology: Volume 5, edited by Mehdi Khosrow-Pour, D.B.A., 358-369. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-061-5.ch023
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