MLA
Dardan, Shana L., et al. "Modeling Customer-Related IT Diffusion." Best Practices and Conceptual Innovations in Information Resources Management: Utilizing Technologies to Enable Global Progressions, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2009, pp. 251-263. https://doi.org/10.4018/978-1-60566-128-5.ch014
APA
Dardan, S. L., Kumar, R. L., & Stylianou, A. C. (2009). Modeling Customer-Related IT Diffusion. In M. Khosrow-Pour, D.B.A. (Ed.), Best Practices and Conceptual Innovations in Information Resources Management: Utilizing Technologies to Enable Global Progressions (pp. 251-263). IGI Global. https://doi.org/10.4018/978-1-60566-128-5.ch014
Chicago
Dardan, Shana L., Ram L. Kumar, and Antonis C. Stylianou. "Modeling Customer-Related IT Diffusion." In Best Practices and Conceptual Innovations in Information Resources Management: Utilizing Technologies to Enable Global Progressions, edited by Mehdi Khosrow-Pour, D.B.A., 251-263. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-128-5.ch014
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