Modeling for Knowledge Management in Organizations

Modeling for Knowledge Management in Organizations

Gilbert Paquette (LICEF Research Center, Canada), Michel Léonard (LICEF Research Center, Canada), Josianne Basque (LICEF Research Center, Tèle-Universitè, Canada) and Béatrice Pudelko (LICEF Research Center, Tèle-Universitè, Canada)
DOI: 10.4018/978-1-61520-839-5.ch019
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Knowledge Management has become in recent years a concern of most major organizations. Already, in 2002, a survey by the US Conference Board and the American Management Association had shown that 80% of the thousand largest American companies where implementing some form of knowledge management in their organizations. Knowledge management embed concepts like “Intellectual Capital”, “Learning Organization”, “Business Intelligence”, “Process re-engineering and decision support” and “Competency Management”. It is a cross-disciplinary field using methods and technologies from cognitive science, expert systems and knowledge engineering, data and text mining, library and information sciences, document management, computer supported collaborative work (CSCW), communities of practice and organizational science. It is clear that knowledge modeling has a central role to play in such a context.

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