Modeling the Knowledge Sharing Barriers: An ISM Approach

Modeling the Knowledge Sharing Barriers: An ISM Approach

B. P. Sharma, M. D. Singh
Copyright: © 2016 |Pages: 18
DOI: 10.4018/978-1-4666-9562-7.ch102
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Abstract

In the knowledge-based economy, the survival and growth of the engineering industries depends upon the knowledge management (KM). In the present environment, KS is the corner stone of the KM. Some variables hinder KS in the industries are known as knowledge sharing barriers (KSBs). The objective of this paper is to identify and recognize the critical KSBs and their mutual influences in the industries. The interpretive structural modeling (ISM) methodology has been used to develop hierarchy of the identified KSBs evolving their mutual relationships. Identified KSBs at the root of the hierarchy (called driving KSBs) and at the top of the hierarchy (called dependent KSBs). It is observed that two KSBs namely “lack of top management commitment” and “KM is not well understood” have highest driving power. Therefore, these KSBs require serious attention by the managers in the engineering industries. The study concludes with discussion and managerial implications.
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Literature Review

In this paper, twenty eight critical KSBs have been selected based on literature reviewed as shown in table 1. The identification of KSBs and their interdependency has been discussed as below.

Table 1.
Knowledge sharing barriers (KSBs)
Knowledge Sharing Barriers (KSBs) Bollinger & Smith (2001) Zyngier (2002) KMPG (2003)McCannJE & Buckner (2004) Wong & Aspinwall (2005) Singh et al. (2006) Singh &Kant (2007) Kant & Singh (2008) Wong (2009) Ahmad & Dagfhous (2010)
1. Lack of top management commitment√√√√√√√
2. KM is not well understood√√√√√
3. Lack of Integration of KM√√√
4. Lack of Financial Resources√√√√√√√√√
5. Lack of Organizational Culture√√√√√√√√
6. Lack of Transparent Reward system√√√√√√√√√√
7. Lack of Infrastructure supporting Knowledge Sharing√√√√
8. Emphasis on individual rather than Team√√√√√√
9. Lack of Priority of Knowledge Retention√√√√√
10. Restriction to Knowledge Flow√√√√
11. Lack of time√√√√√√
12. Fear of Job Security√√√
13. Lack of trust√√√√√
14. Lack of Training√√√
15. Unrealistic expectation of Employees√√√√
16. Reluctance to use IT system√√√√√√
17. Mismatch between Individual’s need√√√√√√
18. Staff Retirement√√√√√√√
19. Lack of Integration of IT System√√√√√√√
20. Lack of Documentation√√√
21. Age Differences√√√√
22. Gender Differences√√√√
23. Differences in national Culture√√√√√
24. Lack of Social Network√√√√√
25. Insufficient Analysis of Past Mistakes√√√√√
26. Unawareness about new Technologies and systems√√√√√√
27. Staff Defection√√√√√√
28. Lack of Organizational Structure√√√√

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