Montclair Mutual Insurance Company

Abstract

Alan Rowne must plan and implement a number of information system (IS) upgrades at Montclair Mutual Insurance Company. This is a complex task given the evolving nature of IS developmental techniques, variety of vendor supplied tools and software, and industry organizational imperatives to modify the operations of firms to improve efficiency. He is concentrating on a decision to recommend either upgrading his present system or acquiring a new environment with new development tools. A new system development environment would offer Montclair Mutual Insurance Company the opportunity to develop information systems with strong system integration and interfacing capabilities that promise a high return on investment. This case presents data concerning the choices among information system development strategies, tools, systems which could be selected for upgrade or development, and implementation decisions for an insurance company facing a dynamic business environment.