Motivational Factors and Barriers for Technology-Driven Governance: An Indian Perspective

Motivational Factors and Barriers for Technology-Driven Governance: An Indian Perspective

Ankit Dhamija (Amity University Gurgaon, India) and Deepika Dhamija (Amity University Gurgaon, India)
DOI: 10.4018/978-1-5225-5966-5.ch010

Abstract

The world today is witnessing unprecedented changes in every walk of life. Most of these changes can be attributed to advancements in information and communication technologies (ICT). It is because of ICT only, the trade between various economies, the education, physical movement, and everything else that can be thought of, takes place. Governments of today have realized that in this digital era, traditional methods of remaining connected with its citizens are not going to be sufficient. Therefore, they must come up with innovative measures to find out ways of providing government services to citizens through digital means. When governments adopt ICT to achieve this, it is called e-governance. This chapter will touch upon what e-governance is all about, the state of e-governance, the successful e-governance implementations, and the barriers and constraints that prevent the adoption of an e-governance platform. The chapter has an Indian context due to the unprecedented change in India's economy and e-governance implementation.
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Background And Literature Review

The history of e-governance can be attributed to early 1990s and it is directly related to development of Information Technology. To gain an insight about the way e-governance has evolved over past two decades, this term can be seen and understood as “before 1990’s and after 1990’s”.

Table 1.
Evolution of e-governance

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