MLA
Nordman, Jan, and Veronica Liljander. "MSQ-Model: An Exploratory Study of the Determinants of Mobile Service Quality." Contemporary Research in E-Marketing, Volume 1, edited by Sandeep Krishnamurthy, IGI Global, 2005, pp. 93-129. https://doi.org/10.4018/978-1-59140-372-2.ch005
APA
Nordman, J. & Liljander, V. (2005). MSQ-Model: An Exploratory Study of the Determinants of Mobile Service Quality. In S. Krishnamurthy (Ed.), Contemporary Research in E-Marketing, Volume 1 (pp. 93-129). IGI Global. https://doi.org/10.4018/978-1-59140-372-2.ch005
Chicago
Nordman, Jan, and Veronica Liljander. "MSQ-Model: An Exploratory Study of the Determinants of Mobile Service Quality." In Contemporary Research in E-Marketing, Volume 1, edited by Sandeep Krishnamurthy, 93-129. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-372-2.ch005
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