A Multi-Agent Decision Support Architecture for Knowledge Representation and Exchange

Abstract

Organizations rely on knowledge-driven systems for delivering problem-specific knowledge over Internet-based distributed platforms to decision-makers. Recent advances in systems support for problem solving have seen increased use of artificial intelligence (AI) techniques for knowledge representation in multiple forms. This article presents an Intelligent Knowledge-based Multi-agent Decision Support Architecture” (IKMDSA) to illustrate how to represent and exchange domain-specific knowledge in XMLformat through intelligent agents to create, exchange and use knowledge in decision support. IKMDSA integrates knowledge discovery and machine learning techniques for the creation of knowledge from organizational data; and knowledge repositories (KR) for its storage management and use by intelligent software agents in providing effective knowledge-driven decision support. Implementation details of the architecture, its business implications and directions for further research are discussed.