Multi-Dimensional Criteria for the Evaluation of E-Health Services

Multi-Dimensional Criteria for the Evaluation of E-Health Services

Alalwany Hamid (Brunel University, UK) and Alshawi Sarmad (Brunel University, UK)
DOI: 10.4018/978-1-60960-183-6.ch010


E-health is an emerging field in the intersection of information systems, healthcare and business, referring mainly to healthcare services delivered and enhanced through the use of information and communication technologies (ICT). An important area of research is the evaluation of e-health services. A holistic e-health evaluation framework should address the aspects that are hampering healthcare services from embracing the full potential of ICT towards successful e-health initiatives. In order to build a holistic evaluation framework for e-health services, this article suggests framework characteristics for the appropriate evaluation for e-health services. The article argues that e-health services evaluation framework should be criteria based. The criteria have to be multi-dimensional that grounded in, or derived from, one or more specific perspectives or theories. The proposed evaluation criteria in this article can serve as part of an e-health evaluation framework, improve our understanding of the role of information systems in health care, and develop our ability to deliver high quality services. [Article copies are available for purchase from]
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The Research Approach

According to Lowery & Evans (2004) and Myers & Avison (2002) that selecting an appropriate research approach is about setting a research strategy considering the underlying characteristics or assumptions about what constitutes valid research. Such strategy should guide the researcher through the research process by embodying a particular style and employing different research methods.

The process of selecting and deploying appropriate research approach for this study, is an important and critical issue, and should only be decided on after considering a number of factors including;

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