MLA
Martins, Paula Ventura, and Marielba Zacarias. "A New Methodology for Business Process Improvement." Sociotechnical Enterprise Information Systems Design and Integration, edited by Maria Manuela Cruz-Cunha, et al., IGI Global, 2013, pp. 122-135. https://doi.org/10.4018/978-1-4666-3664-4.ch008
APA
Martins, P. V. & Zacarias, M. (2013). A New Methodology for Business Process Improvement. In M. Cruz-Cunha, J. Varajão, & A. Trigo (Eds.), Sociotechnical Enterprise Information Systems Design and Integration (pp. 122-135). IGI Global. https://doi.org/10.4018/978-1-4666-3664-4.ch008
Chicago
Martins, Paula Ventura, and Marielba Zacarias. "A New Methodology for Business Process Improvement." In Sociotechnical Enterprise Information Systems Design and Integration, edited by Maria Manuela Cruz-Cunha, João Varajão, and Antonio Trigo, 122-135. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3664-4.ch008
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