New Perspectives on Knowledge Management

New Perspectives on Knowledge Management

Helmut Kasper (WU Vienna University of Economics and Business, Austria), Jürgen Mühlbacher (WU Vienna University of Economics and Business, Austria) and Barbara Müller (Johannes Kepler University Linz, Austria)
DOI: 10.4018/978-1-4666-0077-5.ch026
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In the following chapter, the authors give an overview of knowledge management, display various forms of knowledge relevant to different companies, discuss the process steps of knowledge management: generation, transfer, retention, and most importantly: show how knowledge, companies, and environments interact to optimize their corporate knowledge flows. The chapter’s aim is to provide a comprehensive picture of the complex interconnections in knowledge management. The authors draw upon approaches discussed in contemporary literature on knowledge management and additionally argue that the way knowledge is handled and retained depends on various systems logics that influence how knowledge is handled and managed within organizations.
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Types Of Knowledge And The Process Of Knowledge Management

The field of knowledge management is characterized by a wide array of theoretical perspectives. Research spans a lot of disciplines (e.g. information systems, organizational behavior, psychology, economics, or sociology). Due to this vast quantity of publications, an integrative framework is provided for organizing the literature on knowledge management (Argote, Mc Evily, & Reagans, 2003). The framework consists of two dimensions; the first is the “knowledge management outcome” characterized by “creation,” “retention” and “transfer.” The other one represents the “properties of the context within which knowledge management occurs.”

Quite a lot of knowledge management literature focuses on different knowledge properties (Kogut & Zander, 1993), which affect the way knowledge is created (Nonaka, 1991; Nonaka, von Krogh, & Voelpel, 2006), transferred (von Krogh & Venzin, 1995) or retained (Uzzi & Lancaster, 2003). That is why we want to give a brief state of the art overview concerning knowledge management literature on (1) different properties of knowledge and (2) various knowledge management outcomes, focusing on creation, transfer and retention. To conclude we present a model regarded from a new perspective that combines these three outcome steps, additionally considering the “environment.”

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