MLA
Gibson, Rick. "Online Customer Service." The Economic and Social Impacts of E-Commerce, edited by Sam Lubbe, IGI Global, 2003, pp. 95-102. https://doi.org/10.4018/978-1-59140-043-1.ch006
APA
Gibson, R. (2003). Online Customer Service. In S. Lubbe (Ed.), The Economic and Social Impacts of E-Commerce (pp. 95-102). IGI Global. https://doi.org/10.4018/978-1-59140-043-1.ch006
Chicago
Gibson, Rick. "Online Customer Service." In The Economic and Social Impacts of E-Commerce, edited by Sam Lubbe, 95-102. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-043-1.ch006
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