MLA
Papa, Marco, and Marina Avgeri. "Online Services Delivered by NTO Portals: A Cross-Country Examination." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 1153-1171. https://doi.org/10.4018/978-1-61520-967-5.ch070
APA
Papa, M. & Avgeri, M. (2010). Online Services Delivered by NTO Portals: A Cross-Country Examination. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 1153-1171). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch070
Chicago
Papa, Marco, and Marina Avgeri. "Online Services Delivered by NTO Portals: A Cross-Country Examination." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1153-1171. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch070
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