An Opportunity for E-Democracy in Rebuilding Lower Manhattan

Abstract

Following the events of September 11, 2001 (9-11), the Civic Alliance to Rebuild Downtown New York established a forum for the purposes of gathering citizen opinions on the nature of the rebuilding of New York City’s Lower Manhattan area. Citizens gave their opinions on the development of space for a memorial, performing arts spaces, museums, restaurants, hotels, residences and businesses. This effort was named “Listening to the City.” Civic Alliance organized two types of citizen opinion-gathering strategies: face-to-face focus groups and online dialog focus groups (www.listeningtothecity.org). The purpose of this article is to assess citizen satisfaction with veness of the online format of citizen involvement in making decisions regarding the rebuilding of Lower Manhattan following the attacks of 9-11. The results contribute to our understanding of the use of Internet technology in gathering citizen opinions in urban development and planning.