MLA
Heavin, Ciara and Frederic Adam. "Optimising Customers as Knowledge Resources and Recipients: Cases in Small to Medium Sized Software Enterprises." Small and Medium Enterprises: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2013, pp. 1323-1339. http://doi:10.4018/978-1-4666-3886-0.ch066
APA
Heavin, C., & Adam, F. (2013). Optimising Customers as Knowledge Resources and Recipients: Cases in Small to Medium Sized Software Enterprises. In Management Association, I. (Ed.), Small and Medium Enterprises: Concepts, Methodologies, Tools, and Applications (pp. 1323-1339). IGI Global. http://doi:10.4018/978-1-4666-3886-0.ch066
Chicago
Heavin, Ciara, and Frederic Adam. "Optimising Customers as Knowledge Resources and Recipients: Cases in Small to Medium Sized Software Enterprises." In Small and Medium Enterprises: Concepts, Methodologies, Tools, and Applications. edited by Information Resources Management Association, 1323-1339. Hershey, PA: IGI Global, 2013. http://doi:10.4018/978-1-4666-3886-0.ch066
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