MLA
Durbin, Stephen D., et al. "Organic Knowledge Management for Web-Based Customer Service." Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance, edited by Hamid Nemati and Christopher D. Barko, IGI Global, 2004, pp. 92-108. https://doi.org/10.4018/978-1-59140-134-6.ch007
APA
Durbin, S. D., Warner, D., Richter, J. N., & Gedeon, Z. (2004). Organic Knowledge Management for Web-Based Customer Service. In H. Nemati & C. Barko (Eds.), Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance (pp. 92-108). IGI Global. https://doi.org/10.4018/978-1-59140-134-6.ch007
Chicago
Durbin, Stephen D., et al. "Organic Knowledge Management for Web-Based Customer Service." In Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance, edited by Hamid Nemati and Christopher D. Barko, 92-108. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-134-6.ch007
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