MLA
Zavala-Ruiz, Jesús. "Organizational Analysis of Small Software Organizations: Framework and Case Study." Software Process Improvement for Small and Medium Enterprises: Techniques and Case Studies, edited by Hanna Oktaba and Mario Piattini, IGI Global, 2008, pp. 1-41. http://doi:10.4018/978-1-59904-906-9.ch001
APA
Zavala-Ruiz, J. (2008). Organizational Analysis of Small Software Organizations: Framework and Case Study. In Oktaba, H., & Piattini, M. (Eds.), Software Process Improvement for Small and Medium Enterprises: Techniques and Case Studies (pp. 1-41). IGI Global. http://doi:10.4018/978-1-59904-906-9.ch001
Chicago
Zavala-Ruiz, Jesús. "Organizational Analysis of Small Software Organizations: Framework and Case Study." In Software Process Improvement for Small and Medium Enterprises: Techniques and Case Studies. edited by Hanna Oktaba , and Mario Piattini, 1-41. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-906-9.ch001
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