The Organizational Context in the Use of a Workflow System

Abstract

Organizations try to implement technological solutions that will improve the handling of relevant information in order to be able to respond more effectively to the opportunities and challenges presented by the environment, as they are aware of the importance of learning and knowledge management. Among the solutions offered to achieve this improvement are workflow systems (WS). The adoption of a new technology always means change but the implementation of the same information system (IS), by different organizations, does not usually result in the same changes. This implies that there are some factors that mediate the relationship between the adoption of an IS and the organization where it is implemented.