Organizational Control Related to Cloud

1. Introduction

National Institute of Standards and Technology (NIST) defines cloud computing as a computing model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) (Mell, 2011). These services can be rapidly provisioned and released with minimal management effort or service provider interaction. NIST also defines that the cloud computing can be achieved through three service models: Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). Cloud computing can be implemented by the four deployment models: Private Cloud, Community Cloud, Public Cloud and Hybrid Cloud.

Cloud Computing is widely considered as the next big thing in IT evolution, and is getting rapid adoption in the industry. This emerging paradigm allows an organization to reduce costs and develop highly scalable solutions (Armbrust, 2009). Cloud promises customers with the benefits of a more convenient way of provisioning IT resources at a faster speed and with a lower cost, compared to traditional IT processes and systems. Cloud Computing provides the following important features (Sarna, 2011):

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  Availability: Services of Cloud Computing are ubiquitous and can be accessed from anywhere and by anyone just by signing in. Due to high availability, large amount of data can be uploaded and retrieved from the cloud. This data can be accessed from any devices - laptops, desktops, mobile phones, tablets etc.

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  Scalability: Depending upon number of users logged in or the amount of data accessed, the number of servers can be increased or decreased in order to handle the demand through regular monitoring of the systems. The scaling is done with the help of Virtualization. Virtualization is achieved with the help of hypervisors such as VMware vSphere, Citrix XenServer etc.

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  Low Cost: Small companies and startup companies that are in the early stages of their inception find cloud computing a very efficient way to set up the Infrastructure. This is due to Infrastructure as a Service (IaaS) offered by Cloud Computing which provides an infrastructure to companies. Therefore the companies need not set up the infrastructure themselves. They can just get a monthly or annual subscription of a Cloud Server on a pay-what-you-use basis. That way the businesses don’t need a huge IT investment upfront and can scale their IT budget up and down based on the business demand. All these advantages seem to be very enticing and as a result cloud computing has become very popular in recent years. Due to this, more and more IT resources, such as software, platform and infrastructure are available on the cloud and subsequently, it results in more risk factors. There are more attackers that have become active, for example active Denial of Service (DoS) attacks on the cloud providers such as Amazon, Yahoo and Google. Thus, Cloud computing has proved to be a very promising field with many benefits but the major problem that remains is of security and compliance with regulations regarding privacy.

Users generally do not rely on cloud service providers on whether their data will remain secure or not. Cloud service providers are reluctant to provide information about how they keep the data and geographical locations of their data centers. This is very obvious as it helps them keep the data safe and away from the eyes of the attackers. This in turn causes distrust among the users as they do not know where their data is and whether it is secured or not. They cannot just blindly trust the techniques used by cloud service providers without actually knowing them. As a result, users are hesitant to put their valuable and confidential data on the cloud as it may reduce the confidentiality of their data and may result in their private data becoming public. This is resulting in undermining the potential of cloud computing and making its growth slow down a little.