MLA
Santos, Neide. "Organizational Learning and Web 2.0 Technologies: Improving the Planning and Organization of a Software Development Process." Cyber Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2014, pp. 1410-1426. https://doi.org/10.4018/978-1-4666-5942-1.ch072
APA
Santos, N. (2014). Organizational Learning and Web 2.0 Technologies: Improving the Planning and Organization of a Software Development Process. In I. Management Association (Ed.), Cyber Behavior: Concepts, Methodologies, Tools, and Applications (pp. 1410-1426). IGI Global. https://doi.org/10.4018/978-1-4666-5942-1.ch072
Chicago
Santos, Neide. "Organizational Learning and Web 2.0 Technologies: Improving the Planning and Organization of a Software Development Process." In Cyber Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1410-1426. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-5942-1.ch072
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