Organizational Learning and Web 2.0 Technologies: Improving the Planning and Organization of a Software Development Process

Organizational Learning and Web 2.0 Technologies: Improving the Planning and Organization of a Software Development Process

Neide Santos (State University of Rio de Janeiro, Brazil)
DOI: 10.4018/978-1-4666-4373-4.ch027
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The knowledge era redefines companies’ scenarios and workers’ profiles, requiring models and tools for Knowledge Management (KM) and Organizational Learning (OL) to respond to external demands. The growth of the Internet and the emergence of Web 2.0 created the conditions for Enterprise 2.0. This chapter analyzes Web 2.0 usefulness in the workplace and presents a software application for KM and OL that aims to support the software development process in software houses. The conclusion discusses controversial issues related to collaboration and competitive markets and presents some reasons for the apparent negative reaction of companies to adopt systems based on social networks.
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Organizational Learning, Knowledge Management, And Web 2.0: Brief Overview

In the field of our study, there are many related concepts involved: organizational learning, knowledge management, Web 2.0, and Enterprise 2.0 proposal. In the following sections, we discuss these concepts as they provide our rationale. .

Key Terms in this Chapter

Web 2.0: Term coined by O'Reilly (2004) to define a set of technologies and tools to promote collaboration and knowledge sharing in a collective and decentralized way. Its tools enable an environment for encouraging collaborative work by providing a richer and more dynamic communication.

Groupware: Technology designed to facilitate and provide support to the work of groups. It may be used to communicate, cooperate, coordinate, solve problems, compete, or negotiate.

Knowledge Management: Activities of identification, acquisition, development, dissemination, use and maintenance of organizational knowledge in a systematic way.

Group Memory: Also known as organizational memory or group memory; the accumulated body of data, information, and knowledge created in the course of organization processes.

Software Development: Process of developing software by successive phases in an methodical way, such as: software requirements analysis, detailed specification, software design, programming, testing and maintenance.

Collaboration: A working practice where individuals work together towards a common purpose to achieve common benefit.

Communities of Practice: Groups of people who get together regarding sense of responsibility in the work process in progress, the common interests in learning and mainly in practical applications of the learned contents.

Enterprise 2.0: Also known as Enterprise Social Software; it is the use of Web 2.0 technologies within an organization to enable or streamline business processes while enhancing collaboration - connecting people through the use of social media tools.

Organizational learning: The processes that seek to create, acquire and transfer knowledge and modify people behavior within company in order to reflect new knowledge and insight.

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