MLA
Ditsa, George E.M. and R. C. MacGregor. "Our Mousetrap's Fine: So Why Aren't People Beating a Path to Our Door?." Strategies for Managing Computer Software Upgrades, edited by Neil G. Shaw, IGI Global, 2001, pp. 78-94. http://doi:10.4018/978-1-930708-04-4.ch007
APA
Ditsa, G. E., & MacGregor, R. C. (2001). Our Mousetrap's Fine: So Why Aren't People Beating a Path to Our Door?. In Shaw, N. G. (Ed.), Strategies for Managing Computer Software Upgrades (pp. 78-94). IGI Global. http://doi:10.4018/978-1-930708-04-4.ch007
Chicago
Ditsa, George E.M., and R. C. MacGregor. "Our Mousetrap's Fine: So Why Aren't People Beating a Path to Our Door?." In Strategies for Managing Computer Software Upgrades. edited by Neil G. Shaw, 78-94. Hershey, PA: IGI Global, 2001. http://doi:10.4018/978-1-930708-04-4.ch007
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