Outsourcing in the Healthcare Industry: Information Technology, Intellectual Property, and Allied Aspects

Outsourcing in the Healthcare Industry: Information Technology, Intellectual Property, and Allied Aspects

Amar Gupta (University of Arizona, USA), Raj K. Goyal (Harvard Medical School and VA Boston Health Care System, USA), Keith A. Joiner (University of Arizona, USA) and Sanjay Saini (Harvard Medical School and Massachusetts General Hospital, USA)
DOI: 10.4018/978-1-60566-962-5.ch002
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Abstract

The healthcare industry is being impacted by advances in information technology in four major ways: first, a broad spectrum of tasks that were previously done manually can now be performed by computers; second, some tasks can be outsourced to other countries using inexpensive communications technology; third, longitudinal and societal healthcare data can now be analyzed in acceptable periods of time; and fourth, the best medical expertise can sometimes be made available without the need to transport the patient to the doctor or vice versa. The healthcare industry will increasingly use a portfolio approach comprised of three closely-coordinated components seamlessly interwoven together: healthcare tasks performed by humans on-site; healthcare tasks performed by humans off-site, including tasks performed in other countries; and healthcare tasks performed by computers without direct human involvement. Finally, this paper deals with intellectual property and legal aspects related to the three-pronged healthcare services paradigm.

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