Outsourcing Issues in Web Development

Abstract

This chapter addresses issues, alternatives, and best practices that apply when outsourcing Web development. The chapter’s primary objective is to provide a concise overview of key concepts and best practices for practitioners and students, as well as other audiences. First, we introduce and motivate the chapter, provide background, and present three key ideas that are expanded and developed in the two subsequent sections. The first describes four steps to help executives and upper management address strategic issues and decisions in outsourcing. The second describes four more steps to help managers, team leaders, and development teams address more tactical issues. We conclude with future trends and implications, and a summary of the best practices.