An Overview of Business Process Management

An Overview of Business Process Management

Wei Zhou (Yunnan University, China), Yixuan Zhou (Yunnan University, China), Jinwu Yang (Yunnan University, China) and Shaowen Yao (Yunnan University, China)
DOI: 10.4018/978-1-4666-1975-3.ch026
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Abstract

BPM (Business Process Management) includes support for business process analysis, design, implementation, management methods, techniques, and tools. This chapter introduces the origin of BPM technology and development, covering four fields: Business Process Management benefits, the history of BPM, classification of Business process, the lifecycle of BPM, and Business Process Modeling Techniques. In addition, the authors also determine that the present workflow technology is not enough to exist in the root causes of some deficiencies; concluding the chapter with the future of workflow technology trends.
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1 Introduction

1.1 Business Process Management Benefits

The Information community is interested in providing robust and scalable software systems to accelerate industries’ performance. Due to complex business processes, an integrated solution is an important foundation for realization. Business process modeling plays an important role in today’s enterprise business activities. It acts as a disciplined approach to identify, design, monitor, control, and measure business processes. Typically BPM is performed by business analysts and managers who are seeking to improve process efficiency and quality. Through Business process modeling, managers will be involved in some actions such as collaboration, deliberation, improvement, innovation etc, which help to create value and enable an organization to meet its business objectives with more agility. The process improvements identified by BPM may or may not require Information Technology involvement, although that is a common driver for the need to model a business process, by creating a process master.

Although early implementations of BPM have unfolded in large enterprises, managing business processes is critical for any sized organization. Today business process management is growing in popularity and widely used in most companies because it offers major business performance improvement advantages. It appears as a set of tools and services that support human and application interaction with business processes. BPM suites automate manual processes by routing tasks through departments and applications. Organizations use BPM, which will help organizations optimize business performance by discovering, documenting, and automating, to improve the effectiveness of their core operations.

The significance of BPM for enterprise lays not only a description of key business process of the enterprises, but also it can perform as a guideline for the enterprises. This will let to a series changes embodied in the optimization of resources, optimization of enterprise organization and the management system. The purpose of this optimization is to realize the companies’ goal: to reduce business operating costs and increase responsiveness to market needs and strive to maximize corporate profits (Wil van der Aalst, Kees van Hee., 2002).

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