An Overview of Software Quality Concepts and Management Issues

Abstract

This chapter introduces the generally accepted knowledge on software quality that has been included in the (SWEBOK) Software Engineering Body of Knowledge (ISOTR 19759, 2005). One chapter of the SWEBOK is dedicated to software quality (April et al., 2005). It argues that ethics play an important role in applying the quality models and the notions of cost of quality for software engineers. It also describes the minimal content required in a software quality assurance plan. Finally an overview of what to expect in the upcoming international standards on software quality requirements, which transcend the life cycle activities of all IT processes, is presented.