Participation With Social Media: The Case of Turkish Metropolitan Municipalities in Facebook

Participation With Social Media: The Case of Turkish Metropolitan Municipalities in Facebook

Cenay Babaoglu (Nigde Omer Halisdemir University, Turkey) and Elvettin Akman (Suleyman Demirel University, Turkey)
Copyright: © 2018 |Pages: 26
DOI: 10.4018/978-1-5225-5326-7.ch004
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By improving ICT within the scope of administration, new terms like e-government, m-government, e-governance, e-participation appeared in the field of public administration. The concept of e-government affects municipalities—closest service units to the citizens—and with this effect developed the term e-municipality. Municipalities in Turkey began to use the new technologies for the delivery of services, and terms like e-participation and e-governance are widening rapidly. This chapter investigates whether Facebook pages are an effective tool for local participation. The social media-citizen relationship that is claimed to be more effective, especially at the local level, has been evaluated through the Facebook pages of the municipalities. This chapter focuses on the role of social media in participatory administration.
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Literature Review

Recently 'electronic state' approach has been developed with the use of information technology as a means of presentation of state services and citizen-state relations. The use of e-government has become widespread throughout the world in the last two decades, and in many countries technological changes have been marked by state-citizen relations. It is also recorded that about 45% of the population in Turkey is communicating with public institutions via computer and internet (TURKSTAT, 2015). The fact that new technologies are being used for communication by nearly half of the population shows that the use of e-government in Turkey has reached a certain level. This situation also points to a change in state-citizen relations in Turkey.

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