The Past, Present, and Future of End-User Performance

The Past, Present, and Future of End-User Performance

I. M. Jawahar
DOI: 10.4018/978-1-59904-945-8.ch130
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Over the last decade, end-user computing has become an integral part of the organizational landscape. The emergence of end-user computing can be attributed to the necessity to manage and to effectively use information to function in a knowledge-based economy. Because of the increased organizational computing needs, computer literacy requirements have skyrocketed for clerical and support staff and for many middle and senior management positions (Bowman, Grupe, & Simkin, 1995). The proliferation of microcomputers and the availability of sophisticated user application tools (Shayo, Guthrie, & Igbaria, 1999) have facilitated the widespread implementation of end-user computing technology.

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