MLA
Glandon, TerryAnn and Christine M. Haynes. "Past Purchasing Behavior in E-Commerce: The Impact on Intentions to Shop Online." Strategies for Generating E-Business Returns on Investment. IGI Global, 2005. 209-234. Web. 26 Apr. 2018. doi:10.4018/978-1-59140-417-0.ch010
APA
Glandon, T., & Haynes, C. M. (2005). Past Purchasing Behavior in E-Commerce: The Impact on Intentions to Shop Online. In N. Shin (Ed.), Strategies for Generating E-Business Returns on Investment (pp. 209-234). Hershey, PA: IGI Global. doi:10.4018/978-1-59140-417-0.ch010
Chicago
Glandon, TerryAnn and Christine M. Haynes. "Past Purchasing Behavior in E-Commerce: The Impact on Intentions to Shop Online." In Strategies for Generating E-Business Returns on Investment, ed. Namchul Shin, 209-234 (2005), accessed April 26, 2018. doi:10.4018/978-1-59140-417-0.ch010
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