Performance Measurement in Public Networks: Developing a PMS for Network Actors and Network Managers

Performance Measurement in Public Networks: Developing a PMS for Network Actors and Network Managers

Deborah Agostino (Politecnico di Milano, Italy), Michela Arnaboldi (Politecnico di Milano, Italy) and Giovanni Azzone (Politecnico di Milano, Italy)
DOI: 10.4018/978-1-5225-1837-2.ch086
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Abstract

This chapter outlines the development of a PMS (Performance Measurement System) to support the management and evaluation of public networks from the perspective of the individual actors operating within the network and the managers with responsibilities over the activity of the entire network. The study concerns two systems, the first, called “PMS accounting for network effects”, evaluates the network from the angle of individual organizations in charge of operations within the network and is, therefore, intended as a support for management within the network. The second system, called “PMS accounting for the network as an entity”, evaluates the networks from the viewpoint of the network manager in charge of the whole network; this system is meant to support the management of the network itself. Both the systems are based on the multi-layered concept of a public network and make use of individual components that constitute a PMS.
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Background: Public Networks And Performance Measurement Systems

The discussion about performance measurement for public networks relies on two central issues: public networks and Performance Measurement Systems (PMSs).

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