Performance Measurement in the SMEs in the Information Industry

Abstract

This chapter identifies the challenges, features, and drivers of performance measurement (PM) in the SMEs in the IT industry and introduces a PM framework based on the system theory and business excellence model for SMEs. This study finds that a dynamic and flexible PM framework is more suitable to SMEs than a mechanized PM model. By examining the PM features and key success factors in SMEs in the IT industry, this study concludes that traditional PM theories and tools are not suitable for SMEs, which is supported by many recent studies on PM in SMEs.