E-Performance Systems: A Method of Measuring Performance

E-Performance Systems: A Method of Measuring Performance

Abdulaziz Al-Raisi (Coventry University, UK), Saad Amin (Coventry University, UK) and Saad Tahir (Richmond, The American International University in London, UK)
Copyright: © 2013 |Pages: 8
DOI: 10.4018/978-1-4666-2779-6.ch004


Organizations are looking for solutions to manage and maximize the performance of their workforce. They recognize that there has been a shift in the business environment from a tangible asset economy to an intangible asset economy. The value of a company is comprised of employee knowledge, brand, and intellectual capital rather than inventories, goods, and machinery. As a result of this, organizations are relying on the technological solutions to monitor and improve employee performance and productivity. Several technological solutions such as Electronics Performance Management Systems (e-PMS) are being used by many organisations to monitor the performance. This paper attempts to assess the impact of e-PMS in the organisational change. A model is proposed based on empirical results.
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It has been observed that most organizations focused their performance reviews on “what” goals and “how” goals. The “what” goals focus on specific objectives that the individual should accomplish, for example increase sales by 10 percent. The “how” goals outline the means by which an employee will achieve the “what” goals, which often are expressed in terms of competencies and behaviours (Kwok et al., 2003).

Human resource management (HRM) is being viewed as a continuous process of determining mission-related objectives and aligning personnel policies and practices with those objectives. The personnel department plays a strategic role to the extent that its policies and practices support accomplishment of the organization's objectives (Panina & Aiello, 2005). Key components include analyzing the organisations internal and external environments, identifying organisations strategic objectives. As a result of this organisations have been struggling to assess and improve the performance of their employees to achieve organisational objectives. Since many years several techniques have been used and deployed by the organisations. However, still the room for improvement is there. Thus, organisations have also attempt to try for the technological solutions as well. E-Performance is an easy-to-Use, web-based, self-service solution built as a self-service application for the managers and employees.

The E-Performance systems identify major components that have a dramatic impact on the efficiency and effectiveness of organisational operations. E-Performance system is a competency-based system that measures people not only on goal attainment but on the very competencies that are required for their role. To ensure success, one can choose to support all employee goals with competencies and competency ratings that will help achieve success (Rettab et al., 2009). One can quickly see if a candidate has the right qualities for the job, and can give them the training and development they need in order to succeed. The competency library and ratings are stored in the core system so that other processes such as learning, talent searches, and succession planning can leverage these information and data (Ramlall, 2003).

This research seeks to overcome the gap that has been identified during the literature review process. Thus, the purpose of this research is to focus and critically examine how the E-PMS will help to improve the effectiveness of the output of the employees of the federal government organisations. The research will also seek to focus and assess the overall views of the user’s perception of the employee E-PMS, that organisations can use a source to understand the effects E-PMS satisfaction.

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