MLA
Hsu, HY Sonya, and Songpol Kulviwat. "Personalization and Customer Satisfaction in Mobile Commerce." Encyclopedia of E-Commerce, E-Government, and Mobile Commerce, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 914-918. https://doi.org/10.4018/978-1-59140-799-7.ch147
APA
Hsu, H. S. & Kulviwat, S. (2006). Personalization and Customer Satisfaction in Mobile Commerce. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of E-Commerce, E-Government, and Mobile Commerce (pp. 914-918). IGI Global. https://doi.org/10.4018/978-1-59140-799-7.ch147
Chicago
Hsu, HY Sonya, and Songpol Kulviwat. "Personalization and Customer Satisfaction in Mobile Commerce." In Encyclopedia of E-Commerce, E-Government, and Mobile Commerce, edited by Mehdi Khosrow-Pour, D.B.A., 914-918. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-799-7.ch147
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