Personalization Services for Online Collaboration and Learning

Personalization Services for Online Collaboration and Learning

Christina E. Evangelou (Informatics and Telematics Institute, Greece), Manolis Tzagarakis (Research Academic Computer Technology Institute, Greece), Nikos Karousos (Research Academic Computer Technology Institute, Greece) and George Gkotsis (Research Academic Computer Technology Institute, Greece)
DOI: 10.4018/978-1-60566-238-1.ch016

Abstract

Collaboration tools can be exploited as virtual spaces that satisfy the community members’ needs to construct and refine their ideas, opinions, and thoughts in meaningful ways, in order to suc-cessfully assist individual and community learning. More specifically, collaboration tools when properly personalized can aid individuals to articulate their personal standpoints in such a way that can be proven useful for the rest of the community where they belong. Personalization services, when properly integrated to collaboration tools, can be an aide to the development of learning skills, to the interaction with other actors, as well as to the growth of the learners’ autonomy and self-direction. This work pre-sents a framework of personalization services that has been developed to address the requirements for efficient and effective collaboration between online communities’ members that can act as catalysts for individual and community learning.
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Introduction

Computer Supported Collaborative Work (CSCW) has long been the subject of interest for various disciplines and research fields. CSCW systems are collaborative environments that support dispersed working groups so as to improve quality and productivity (Eseryel et al., 2002). Varying from stand alone applications to web-based solutions for the provision of communication, cooperation and coordination services, software tools supporting collaborative work -commonly referred to as groupware- provide individuals and organizations with support for group cooperation and task orientation, especially in distributed or networked settings (Ackerman et al. 2008). Such technologies have enhanced collaboration, affecting peoples’ everyday working and learning practices. Furthermore, one of the CSCW discipline core aims has always been to assist individuals and organisations in knowledge sharing, whenever it is required and wherever it is located (Lipnack and Stamps, 1997). Nevertheless, research findings on the usage of collaboration tools show that support of group members in expressing personal ideas and opinions, and the provision with adequate means for the articulation and sharing of their knowledge is an extremely complicated and difficult task (Olson & Olson, 2000). Furthermore, it is generally acknowledged that traditional software approaches supporting collaboration are no longer sufficient to support contemporary communication and collaboration needs (Moor & Aakhus, 2006).

This work concerns the design of personalized web-based tools that enable collaborative work, emphasis given to aspects such as the sharing of knowledge and consequently to learning. We envisage collaboration tools that can promote learning and encourage creative, parallel and lateral thinking during collaboration. Towards this, we argue that personalized services can be of great value as they enable the provision of services tailored according to an individual’s (or community’s when applicable) skills, needs and preferences. Thus, we first performed a comprehensive literature and practice survey of related issues regarding Communities of Practice, Collaboration and Learning. Then, we developed a generic Learner Profile model to formalize CoP members as human actors in settings where learning takes place. The Learner Profile presented in this chapter contributes to the proper user modelling required for the development of virtual environments for collaboration.

The remainder of this chapter is structured as follows. Section 2 discusses issues related to online collaboration and learning. Section 3 provides an overview of user modelling issues and presents the Learner Profile model of our approach. Section 4 provides information about the acquisition of the data required for the population of the proposed Learner Profile. Section 5 presents the proposed set of personalized collaboration services towards learning and their relation to the proposed Learner Profile. Section 6 concludes with final remarks and future work directions.

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Online Collaboration And Learning

The Internet is an artefact that emerged from people’s need to communicate and share content that enables various kinds of web-based collaboration and virtual teamwork. Early online communities were mostly formed through the use of emailing lists, or bulletin boards. Today, the availability of social software applications has resulted in the phenomenal growth of user embodiment in virtual spaces and the constant emergence of online communities (Anderson, 2007). The notion of social software, i.e. software that supports group communications, is perceived as a particular type of software that concerns itself with the augmentation of human social and/or collaborative abilities. As clearly stated in (Boulos & Wheeler, 2007), the increased user contribution leads to the growth of “collective intelligence” and reusable dynamic content. It is a fact that most communities are formulated around some kind of a web-based interface that allows them to exchange their personal ideas, opinions and beliefs, such as blogs or multimedia content sharing applications. In this way, collaboration is facilitated by online communication spaces where individuals can develop a sense of belonging, usually through interacting with other users on topics of common interest. Also, as stated in (Baxter, 2007), in a focused community it is the member-generated content that adds stickiness to a site encouraging people to stay, participate and revisit.

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