MLA
Casado-Lumbreras, Cristina,et al. "Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM." Human Resources Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 317-328. http://doi:10.4018/978-1-4666-1601-1.ch020
APA
Casado-Lumbreras, C., Colomo-Palacios, R., Hernández-López, A., & Soto-Acosta, P. (2012). Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM. In Management Association, I. (Ed.), Human Resources Management: Concepts, Methodologies, Tools, and Applications (pp. 317-328). IGI Global. http://doi:10.4018/978-1-4666-1601-1.ch020
Chicago
Casado-Lumbreras, Cristina and Ricardo Colomo-Palacios, Adrián Hernández-López, and Pedro Soto-Acosta. "Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM." In Human Resources Management: Concepts, Methodologies, Tools, and Applications. edited by Information Resources Management Association, 317-328. Hershey, PA: IGI Global, 2012. http://doi:10.4018/978-1-4666-1601-1.ch020
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