Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM

Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM

Cristina Casado-Lumbreras (Universidad Complutense de Madrid, Spain), Ricardo Colomo-Palacios (Østfold University College, Norway), Adrián Hernández-López (Universidad Carlos III de Madrid, Spain) and Pedro Soto-Acosta (Universidad de Murcia, Spain)
Copyright: © 2012 |Pages: 12
DOI: 10.4018/978-1-4666-1601-1.ch020

Abstract

Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework is evaluated in different models related to IT Governance, such as COBIT and ITIL, as well as other related IT practices like CMMI for Development, CMMI for Acquisition, and CMMi-SVC. The results indicate that COBIT is the only framework that presents reliable coverage in relation to personnel performance assessment.
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2. State Of The Art

IT workers professional practice must be continually revised and improved in order to adapt workers’ competences to technical innovations and soft skills to evolving markets (Casado-Lumbreras et al., 2009). Thus, in all industries, but more in particular in IT, one of the leading activities for managers is to discover to what degree workers are competent. In this scenario, the performance appraisal of human resources has been explored both from a theoretical and applied viewpoint.

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